FAQ
The most effective way to reach us is to send us an email at service@mixmix.ca or use the "contact us" section. If you prefer to speak to a human right away, you can call 1-844-507-3513 (toll free)
Consult our size guide, grab a tape measure and go! If you're still unsure, send us your measurements and we'll help you!
Send us an email at service@mixmix.ca with the link to the competitor's item. The price must be in Canadian dollars and the item must be identical (brand, size, color). You will need to complete your order within 24 hours of receiving our confirmation.
*Please note that for an item already purchased, you have 7 days after the order date to claim a price adjustment if the price drops on our website. Promo codes are not included.
We offer credit card (Visa, Mastercard) and all different Paypal options (Credit Card, Debit Card and American Express).
We do not store any of your contact details ourselves. All your information is processed directly either by Desjardins or by Paypal via their secure payment interfaces.
Please note that Paypal offers you the possibility to link your bank account and pay directly from your savings account without having to use a credit card.
Canadians will pay taxes depending on the province they live in.
Everyone else will not pay taxes through us, but may have to pay their country's taxes when the item is delivered.
Go to our site, log in to your account and click on Order History whenever you want to check the status.
Woohoo, you have a promo code! Choose your dream item and add it to your cart. After filling in your address, you can select the shipping method that applies to you and then, just below, you have the COUPON section. Enter your coupon, click on "Add coupon" and voilà. Simple as pie.
Don't forget: only one coupon per order!! Don't cheat, I'm watching you!
Save your gas, delivery is free in Canada. Yes! No minimum purchase, it's that easy!
Do you live across the border? We charge a flat fee of $39 for orders to the United States.
Do you live across the ocean? $79 for all international deliveries.
Yes, we deliver to the United States! We would love to deliver anything anywhere, but due to customs regulations (ugh), some items cannot leave Canada. These items have a note in the description (mainly Point Zero jackets with Coyote fur).
As I said earlier, I KNOW you are eagerly awaiting your package, which is why we always do our BEST to get it to you as quickly as possible. Depending on where you are in the world, it can take up to 10 business days. In Canada, it's an average of 4 to 6 business days. It can be a little longer during sales periods (tell yourself that you are probably not the only one to have taken advantage of our amazing discounts!). In RARE cases, the item may be delayed due to customs. Be patient, it's beyond our control!
If you have a special event and need your package right away, send us an email at service@mixmix.ca and we'll see how we can help you!
* Orders are currently delayed due to shipping delays and staff shortages. We are doing our best to ship as quickly as possible, we thank you for your patience
Yes, we accept exchanges. Here's how to proceed.
HOLIDAY RETURN POLICY
We will gladly accept returns of merchandise purchased online (in their original condition and with their tags, must not smell of perfume/cigarettes and shoes must be returned in their original box) purchased between November 22 and December 24 inclusive and will accept full refunds or exchanges until January 3 (with authorization number only). For all purchases made after December 24, the normal return policy applies. Shipping costs are non-refundable.
NOTE: Items reduced by 45% or more can only be returned for credit.
Your coat is not comfortable? You could fit two inside? No problem! Send us an email at service@mixmix.ca (within 14 days of your package delivery date), with the order number and the item you want to replace the other with. If the item is available, we will reserve it for you until we receive your exchange and we will send you the new item immediately.
Our requirements are that the exchanged product must be like new, tags must be attached to the item; we will not accept the exchange if they are not.
For items over $100, exchange is free in Canada. Simply contact us and we will provide you with a prepaid Canada Post return label.
Note: We will only accept one exchange (it can be for several items) per order. If the size you are looking for is not available, it is considered a "return for refund". I therefore advise you to
consult the refund procedure...
****We do not offer international exchanges. If you need a new size, place a new order and refer to the "refund" section for procedures.
Once we have received the item and verified that everything is in order, we will send you your new product and an email containing a new tracking number.
Are you in a hurry and want us to send you the new item before we receive the return? Place a new order choosing the correct size and we will process a refund upon receipt of your return.
HOLIDAY RETURN POLICY
We will gladly accept returns of merchandise purchased online (in their original condition and with their tags, must not smell of perfume/cigarettes and shoes must be returned in their original box) purchased between November 22 and December 24 inclusive and will accept full refunds or exchanges until January 3 (with authorization number only). For all purchases made after December 24, the normal return policy applies. Shipping costs are non-refundable.
NOTE: Items reduced by 45% or more can only be returned for credit.
*Covid-19 situation - We offer FREE returns in Canada for a limited time. (1 exchange or return per order)
Not the style you wanted? Your size is no longer available anywhere? Send us an email within 14 days of your package delivery date at service@mixmix.ca to obtain a refund authorization number. That way, your package doesn't arrive at our place like a surprise visitor! If we receive items without an authorization number, we may refuse to refund you.
Our requirements are that the returned product must be like new, tags must be attached to the item; we will not accept the return if they are not.
*For all international orders, please note that you are responsible for customs duties, taxes and other fees related to the return. We invite you to contact the shipping service you plan to use to minimize these fees. If you are shipping the package from the United States, we strongly suggest the United States Postal Service (USPS), because their fees are generally the lowest, and we have already had problems with other carriers. To save time, and potentially money, we suggest you write "Return of Canadian merchandise" on the box. If we receive a return package with customs duties, taxes or other fees, we will deduct them from the refund.
Shipping costs are non-refundable.
NOTE: If you have used a promotional code, please note that if you return an item, you are no longer eligible for the promotion and your refund will be adjusted.
Our two stores guarantee the authenticity of ALL our products since 1995. Since we are based in Quebec and only offer Quebec brands, it is easy for us to deal directly with the brands. Every product - whether Rudsak, Nicole Benisti, SOIA & KYO, Matt & Nat or other - is 100% authentic and is supplied to us directly by the company and comes with the original brand tags.