Exchanges

NOTE : Items discounted by 40% or more may be returned for store credit only.

*** Unfortunately, we don't ship to Russia, yet.

We accept exchanges and returns within 14 days after the delivery date.

Email us within 14 days of the package delivery date at service@mixmix.ca with your order number and what size you need… Once we have confirmed the availability of the item we’ll put it away for you and await the return of your jacket.

For exchanges on items over $100 its free within Canada (we charge a $10 flat rate under $100 or you can post it yourself), we’ll send you a prepaid label and you'll just have to drop the package at your local post office.

The item must be returned immediately, in mint (unworn) condition with all the tags attached, we will not accept the return if not attached.

Once we receive the item and have checked that all is in order we will ship out your new item and email you a new tracking number.

One exchange maximum authorised per order.

Don’t want to wait for it to come back to us? Make a new order for the correct size so we can ship out to you straight away and we’ll refund you once we receive your item back.

***We do not offer exchanges on international orders, if you require a different size please make a new order and refer to the return procedure below to receive a refund.

 

Returns

NOTE : Items discounted by 40% or more may be returned for store credit only.

* Special covid-19 offer (starting from 15th March, 2020) FREE returns for a limited time (1 exchange or return per order).

Email us within 14 days of the package delivery date at service@mixmix.ca to grab a refund authorisation number so we expect your package. Any items received without a return authorisation number will not be refunded.

Ship* it back to us (at your expense, we highly recommend using a tracked package and insuring your item, wouldn’t want to take the risk of it not making it back to us) in its original condition (The item must be returned in mint (unworn) condition with all the tags attached, we will not accept the return if not attached.) to the following address :

*For all international orders, be aware that you are responsible for customs charges, taxes and all other fees associated with the return. We urge you to contact your chosen shipping courier to minimize these fees. If you are shipping the return from the United States we strongly suggest the United States Postal Service (USPS), because their fees are usually the lowest and we have had issues with other carriers. Under no circumstances use UPS as your return shipping provider as you will be charged a brokerage fee of $60 or more depending on the cost of the item. Write “Return of Canadian merchandise” on the box. If we receive a return package with customs charges, taxes or other fees, we will deduct these from the reimbursement.

Shipping fees are not refundable.

Warranty

Warranties change depending on the brand of the product, if your item has a defect please send a description of the problem and photos to service@mixmix.ca and we will check if it is covered.

Please make sure to thoroughly check items when received BEFORE taking the tags off, once the tags have been taken off it is up to the individual brands as to whether they will exchange or repair the item.

Excluded from coverage under warranty are the following:

  • Damage caused by improper care, misuse, abuse or neglect.
  • Normal wear and tear.
  • Damage caused by anything other than defects in material or workmanship.
  • Damage caused by use of solvents or the natural breakdown of colors and materials over extended time and use.

All coverage under warranties are void if labels from inside the product are removed.